frequently asked questions
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qWHAT ON-SITE REQUIREMENTS ARE NEEDED TO PROPERLY SETUP THE DEVICE?
aIn order to properly setup the Magic Mirror and ensure all features are completely functional all that is needed is a 120 Volt Power-Outlet, Wifi Network Connection, a table with two chairs, and approximately 10 feet of space in front of the booth. The Wi-Fi Network Connection is needed to utilize the MMS and Email Capabilities so guests are able to export and share their photographs. The 6 feet of space will provide guests with enough room to comfortably use the Magic Mirror.
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qWHAT IS THE AVERAGE TIME NEEDED TO PROPERLY SETUP THE MIRROR?
aIt takes us around 30-45 minutes to set up, we will arrive on site up to 60 minutes before the start of each event. This time is not included in the event run time. We ask that the venue is aware of our start time and is able to accommodate us setting up. The setup time is used to ensure everything is operating correctly, and that the designed workflow of our software is perfect for each event.
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qWHEN ARE TRAVEL COSTS FACTORED INTO THE OVERALL SERVICE COST FOR AN EVENT?
aAs a Boston based business, any events within the city will be excluded from any additional travel costs. For events taking place outside the City of Boston traveling fees will be factored into the overall total of our service cost (including our package prices).
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qDOES YOUR SERVICE INCLUDE PHOTO BOOTH ATTENDANTS?
aWe offer a complete service & support for each event. Two fully trained attendants will be at each event to ensure the booth is operational and to answer any questions.
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qDOES YOUR SERVICE OFFER CUSTOMIZED PROPS & PRINT LAYOUTS?
aProps - We are able to accommodate themed props to suit any event, please such details in advance. Prints - We are able to customize the print layouts. Please send all ideas & logos in advance so we are able collaboratively prepare a design specific to each event.
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qHOW MUCH NOTICE DO YOU NEED FOR EVENTS?
aWe try to accommodate all bookings where we can, but we would advise that you contact us at least 30 days any event to ensure we have availability.
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qARE THE PHOTOS PRINTED RIGHT AWAY?
aYes, the photos will print out immediately after they are taken. The prints are high resolution and of the highest quality. Guests will also have the ability to email or text the photos to themselves as well.
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qDO YOU HAVE AN ON-GOING REFERRAL PROGRAM
aYes! Refer a friend and we will give you $50 for every event booked. (Booking required with deposit to receive commission).
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qIS A DEPOSIT REQUIRED?
aWe require a $250 non-refundable deposit, with the remaining balance due 14 days prior to the event.